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General Terms and Conditions of Sale applicable to the order and/or purchase you are making on the website www.jjhomecollection.com Please read them carefully.
I – Your Order
a) It is the customer’s responsibility to check whether the item(s) they have selected are the appropriate dimensions for the space where they are to be placed and whether access to the destination allows their delivery.
b) Decorative accessories and accessories, namely lamps and flowers, present in the environments and shown in the images on the website are not included in the price, except when expressly indicated.
c) The colour tones of the item(s) in the images shown may appear different from reality as a result of factors such as the lighting at the time the image was taken and the particular characteristics of the materials, as well as other factors external to J&J Home itself, such as, for example, the characteristics of your computer equipment.
d) The information provided by J&J Home regarding the essential characteristics of the item(s) is prepared taking into account the technical descriptions shared by its suppliers and the photographs illustrating the products sold, in strict compliance with the best market standards.
e) In order to place an order on the website www.jnjhome.pt, the Customer must register and provide the requested information as completely and accurately as possible.
II – Processing of the Order and the Purchase Order
a) The Customer will receive an email with the formalization of the order placed on the website www.jnjhome.pt and, after payment, will be informed of the expected date for receipt of the order. In the email from J&J Home (geral@jjhomecollection.com) with the details of the desired item(s), with a summary, as detailed as possible, of their characteristics, the total value of the item(s), including taxes and fees, additional transport, assembly, delivery, postage and other associated costs, in particular, those for return under the terms set out in clause III below in the case of item(s) which, due to their nature, cannot be returned normally by regular mail, as well as the form or method of payment, the expected date of delivery and its modality and other information that may be relevant and necessary.
b) The order placed on the website www.jnjhome.pt will be converted into an order and this will be processed only after the effective payment of the total price, indicated in the email received by the customer. c) It is considered, for all due and legal purposes, that the date agreed and accepted by the parties, as the date foreseen for the fulfilment of the order, is the date stated in the email referred to in a).
III – Right to Free Termination of the Contract
a) Purchases made exclusively through our website www.jnjhome.pt are subject to the legal regime set out in Decree Law No. 24/2014 of 14 February, meaning that the customer has the right to freely terminate the purchase and sale contract entered into with J&J Home up to the 14th calendar day following the day on which the purchase is made or a third party indicated by the customer, other than the carrier, acquires physical possession of the item(s). In the event that the customer has ordered several items in a single order and the items are delivered separately, the period begins to run on the day following the day on which the purchase is made or a third party indicated by the customer, other than the carrier, acquires physical possession of the last item and, in the case of a contract relating to the delivery of an item consisting of several lots or parts, the period begins to run on the day following the day on which the purchase is made or a third party indicated by the customer, other than the carrier, acquires physical possession of the last lot or part.
b) To exercise the aforementioned right of withdrawal, the customer must communicate their decision to J&J Home, within the aforementioned period and in a clear and unequivocal manner, which may be done by letter to J&J Home, Rua Dr. Raul Faria Moreira Ramalhão 48 RC 4470-645 Moreira Maia, by telephone number 910155300 or by email geral@jjhomecollection.com, and using the latter method, the customer will receive confirmation, within a maximum period of 24 hours, of receipt of the declaration of withdrawal.
c) The customer must, within a maximum period of 14 days after communicating their decision to withdraw from the contract, return the item(s) to J&J Home, and the costs of returning the item(s), as a result of exercising the right of withdrawal, are always the responsibility of the customer and to be borne by the customer. d) In turn and within the same period indicated in the previous paragraph, J&J Home will reimburse the customer for the amount paid for the item(s) including delivery costs, with the exception of additional costs resulting from the customer’s choice of a shipping method other than the least expensive standard shipping method offered by J&J Home, which will be carried out using the same payment method that was used in the initial transaction, unless otherwise agreed and
expressly stated otherwise, and in any case the customer will not incur any costs as a consequence of such reimbursement, but J&J Home reserves the right to withhold the reimbursement until the item(s) are received or until the customer presents proof of the return of the item(s).
e) The customer must keep the item(s) in such a way that they can be returned in new condition and in proper conditions of use, and must take care to inspect the nature, characteristics and functioning of the item(s), so that it does not exceed what is normally accepted in any commercial establishment, and must be accompanied by all the components of the original packaging, which must not be damaged, under penalty of being held liable for the depreciation of the item.
f) The aforementioned right of the customer to freely terminate the contract does not apply to item(s) manufactured according to the customer’s specifications or clearly personalized, to item(s) that, by their nature, cannot be returned or are likely to deteriorate and to item(s) that, after delivery and by their nature, are inseparably mixed with other items.
IV – Price
a) The sale prices indicated in the email confirming the order are valid between the date of payment of the order and the date of actual delivery, regardless of possible positive or negative variations in the Sale Prices and campaigns carried out for the same items, in that same period of time.
b) The retail prices indicated on www.jjhomecollection.com and its subdomains are shown in euros. VAT is included in all prices mentioned.
c) The shipping service costs may be borne by the User and buyer, and are added to the total value of the selected products. The User will be informed of these charges before confirming their order and completing the purchase process. J&J Home reserves the right to change prices at any time. However, J&J Home undertakes to apply the rates and prices indicated at the time the purchase order was placed.
d) In the event of a computer, manual, technical error, or any other cause, which causes a substantial change not foreseen by J&J Home in the retail price, such that it becomes exorbitant or manifestly ridiculous, the purchase order will be considered invalid and cancelled.
V – Date of availability of items
a) The estimated delivery date of the item(s) is that indicated in the email sent after proof of payment of the order. b) When the items are available for delivery, the customer will be contacted by J&J Home services
VI – Payment
J&J Home offers the following payment methods for purchases on the website www.jjhomecollection.com:
1) Visa/Mastercard (easypay)
2) MB (easypay)
3) MBWAY (easypay)
4) Direct debit (easypay)
5) Bank transfer (easypay)
6) Santandar Consumer (easypay)
7) Paypal (easypay)
VII – Warranty
a) The items sold by JNJ Home benefit from a 3-year warranty for the end consumer and a 6-month warranty for professional use, starting from the date of purchase and/or delivery, when this is different.
If you notice any anomaly in the item during the warranty period, you must inform us using one of the available contacts.
J&J Home may, if deemed necessary, carry out a prior assessment, with a technician visiting the place where the product was delivered and/or assembled. In this case, the customer must be available to receive the product on a date to be scheduled in accordance with the availability of our services.
VIII – Returns and Exchanges of Items
a) In the first 15 days after purchase, if you are not completely satisfied with your purchase, you may exchange it for other items from our catalogue, presenting the purchase documents and as long as the item has not been assembled or used and is properly packaged in its original packaging. The amount will be credited to your customer account. In this situation, and if applicable, the costs associated with transport will always be the customer’s responsibility.
b) Exchanges of display or decorative items, items with damaged packaging, as well as custom-made, personalized items or items with alterations at the customer’s request, will not be accepted.
IX – Disputes and Liability
a) Notice to the consumer, under Law No. 144/2015, of September 8:
In accordance with Law No. 144/2015, of September 8, we indicate on this page the List of Consumer Dispute Arbitration Centers, recognized by the General Directorate of Consumer Affairs, which you may use in the event of a dispute with our company, recurring to the offer of products and services present on our website.
If you are dissatisfied and wish to report the situation, you may do so by contacting the competent Alternative Dispute Resolution Entity at
Your Area.
Arbitration Center with general jurisdiction:
Entity: CNIACC – National Center for Information and Arbitration of Consumer Disputes
Website: http://www.arbitragemdeconsumo…
Email: cniacc@unl.pt
b) Any dispute arising from the application of these General Conditions of Sale shall be settled by a court in the district of Porto.
Customer Service: 910155300 or geral@jnjhome.pt (Responsible for orders.)
X – Ownership
a) J&J Home (www.jjhomecollection.com) is owned by João Daniel de Sousa Pinto de Almeida (ENI) with NIF 237890470 and registered office at Rua Dr. Raul Faria Moreira Ramalhão 48 RC 4470-645, the name of J&J Home and J&J Home Collection is thus designated as a trade name.
b) you can contact us by phone at 910 155 300 or by email at geral@jnjhome.pt
Exchange and return policy
We offer refunds and/or exchanges within the first 15 days of your purchase. If 15 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
Your item must be unused and in the same condition that you received it.
The item must be in its original packaging.
To complete the return, we require a receipt or proof of purchase.
We only offer refunds on items sold at regular price, sale items, and items customized to the customer’s request cannot be returned.
Exchanges
We only replace items if they are found to be defective or damaged. If you need to exchange something for the same item, send us an email at geral@jjhomecollection.com and send the item to:
J&J Home
Rua Dr. Raul Faria Moreira Ramalhão 48 RC 4470-645 Moreira Maia
Goods Not Covered
The following items are not covered by the return policy:
Custom-made items
Customized items at the customer’s request
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time for your refund to be officially posted.
If you have done all of this and still have not received your refund, please contact us at geral@jjhomecollection.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of returning your item will be deducted from your refund.
Depending on where you live, the time it may take for your item to reach you may vary.
Please note that we cannot guarantee that we will receive your returned item.
Privacy Policy describes how your personal information is collected, used, and shared when you visit or shop at www.jnjhome.com
THE PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files record actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is called Order Information.
By Personal Information in this Privacy Policy, we refer to Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to provide you with the information you need to receive and receive your order.
Order to:
Communicate with you
Scan our orders for potential risk or fraud
When aligned with the preferences you have shared with us, provide you with information or advertising related to our products or services.
We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties who help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use J&J Home How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests relating to information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
You can opt out of targeted advertising…
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident, please note that we process your information in order to fulfill contracts we might have with you (for example if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will retain your Order Information for our records unless you ask us to delete the information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
If you have any further questions and/or require more information, please do not hesitate to contact us at geral@jjhomecollection.com